Refund and Cancellation Policy
Effective Date: October 2025
Website: https://giftandjoy.ae
Business Name: Zooha F.Z.E
At Zooha F.Z.E , we care about customer satisfaction and strive to ensure that every order reaches you in perfect condition. This Refund and Cancellation Policy outlines the terms under which returns, refunds, and cancellations are accepted.
1. Order Cancellations
You may cancel your order within 2 hours of placing it by contacting us via WhatsApp or email.
Once the order has been processed or shipped, cancellation requests cannot be accepted.
For prepaid orders, refunds (if applicable) will be issued to the original payment method within 7–14 business days, depending on the payment provider.
📞 Contact: +971 56 894 7399
📧 Email: admin@giftandjoy.ae
2. Returns and Exchanges
We accept returns or exchanges only if:
You receive a damaged, defective, or incorrect item.
The issue is reported within 48 hours of delivery, along with clear photo or video proof.
Return Conditions:
The item must be unused, unopened, and in its original packaging.
Returns that do not meet these conditions may be rejected.
Once approved, we will arrange a pickup or ask you to ship the item back using the provided return address.
3. Non-Returnable Items
For hygiene, safety, or customization reasons, certain products cannot be returned or refunded, including:
Opened or used products
Personalized or custom-made items
Perishable goods (if any)
Gift cards or promotional items
4. Refund Process
Once your return is received and inspected, we will notify you by email or WhatsApp regarding the status of your refund.
If approved:
Refunds for prepaid orders will be made through the original payment method (Razorpay, Cashfree, or Nomod).
Cash on Delivery (COD) refunds may be issued as store credit or bank transfer, depending on your preference.
Refunds typically take 7–14 business days after approval.
5. Damaged or Incorrect Orders
If you receive a damaged or wrong product:
Notify us within 48 hours of delivery.
Share photos or videos of the received product and packaging.
We will verify and arrange a replacement or refund based on availability.
6. Late or Missing Refunds
If you haven’t received your refund after the stated period:
Check with your bank or payment provider first.
If the issue persists, contact us at admin@giftandjoy.ae for assistance.
7. Changes to Policy
Gift and Joy reserves the right to modify this Refund and Cancellation Policy at any time. Updates will be reflected on this page with a revised effective date.
8. Contact Us
For refund, return, or cancellation assistance, please reach us at:
📧 Email: admin@giftandjoy.ae
📞 Phone: +971 56 894 7399
🏢 Address: Office-C1-1F-SF4465, Aiman Free Zone C1 Building, UAE