Privacy Policy

PRIVACY POLICY

Effective Date: October 2025
Website: https://giftandjoy.ae
Business Name: Zooha F.Z.E

At Zooha F.Z.E, we are committed to delivering your orders safely and efficiently across the UAE. This Shipping & Delivery Policy explains how and when your orders will be processed, shipped, and delivered.

1. Delivery Coverage

  • We currently deliver only within the United Arab Emirates (UAE).

  • Orders from outside the UAE are accepted for browsing purposes only — international shipping is not available.

2. Order Processing Time

  • Orders are processed within 1–2 business days after successful payment confirmation (excluding Fridays and UAE public holidays).

  • You will receive a confirmation message via email or WhatsApp once your order has been processed and is ready for dispatch.

3. Delivery Timeframe

  • Standard delivery within the UAE typically takes 2–5 business days, depending on the destination and courier network.

  • Remote areas or special products may take slightly longer.

  • Delays caused by unforeseen circumstances (such as weather, courier delays, or holidays) are beyond our control, but we will assist in tracking your shipment promptly.

4. Shipping Charges

  • Delivery charges, if applicable, will be clearly displayed at checkout before completing your order.

  • From time to time, we may offer free delivery promotions for certain products or order amounts — such offers will be clearly indicated on the website.

5. Payment and Confirmation

  • All orders must be fully prepaid online using our secure payment gateways (Razorpay, Cashfree, or Nomod).

  • Orders will only be processed after successful payment confirmation.

  • We do not offer Cash on Delivery (COD) at this time.

6. Order Tracking

  • Once your order is shipped, you may receive a tracking link or update via email or WhatsApp.

  • You can also contact our customer service team if you need help tracking your shipment.

7. Delivery Attempts

  • Our courier partners will attempt delivery to the provided address.

  • If the recipient is unavailable or the address is incorrect, the courier may contact you to reschedule delivery.

  • In case of failed delivery attempts due to incorrect address or unresponsiveness, the shipment may be returned to us.
    Re-delivery can be arranged, but additional shipping fees may apply.

8. Damaged or Missing Packages

If you receive a damaged package or an incorrect item:

  1. Notify us within 48 hours of receiving the order.

  2. Share photos or videos of the damaged or incorrect product and packaging.

  3. We will review and arrange a replacement or refund in line with our Refund and Cancellation Policy.

9. Delivery Partner

We partner with trusted UAE courier and logistics companies to ensure fast and secure delivery of all orders.

10. Address Accuracy

Please double-check your delivery address, contact number, and location details before submitting your order.
Gift and Joy will not be responsible for delays or failed deliveries due to incomplete or incorrect address information.

11. Contact for Delivery Support

For delivery-related questions, please contact our support team:

📧 Email: admin@giftandjoy.ae
📞 Phone: +971 56 894 7399
🏢 Address: Office-C1-1F-SF4465, Aiman Free Zone C1 Building, UAE

12. Policy Updates

Gift and Joy reserves the right to modify or update this Shipping Policy at any time. Changes will be posted on this page with the revised effective date.

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